If you’re not completely happy with our service we’d like to hear about it so we can do something to put it right.
We do everything we can to make sure our customers get the best products and service possible.
However, sometimes we may not get things right the first time. When that happens, we want you to tell us what went wrong so we can put matters right. We want to
Make it easy for you to tell us what went wrong
Give your complaint the attention it deserves
Resolve your complaint fairly without delay; and
Resolve your complaint fairly without delay; and
How and where to complain
If you are not satisfied with any aspect of our service or products you can tell us about your complaint in the following ways:
In Writing
Write to us and address your letter to The Customer Complaint Manager.
By Telephone
Call us on 0333 305 7560 during our office hours and ask for the Customer Services Department.
By Email
Send an email to complaints@fusionfibregroup.co.uk.
We aim to resolve your complaint straight away but if we can’t, then we will write to you within three business days to tell you:
Why we have not resolved your complaint
Who is dealing with your complaint; and
When we will contact you again.
We will aim to resolve your complaint quickly but it may take longer if it is complex. We will keep you informed on a regular basis but if you need an update, please call us on 0333 305 7560 and ask to speak to the person handling your complaint.
We will aim to resolve your complaint quickly but it may take longer if it is complex. We will keep you informed on a regular basis but if you need an update, please call us on 0333 305 7560 and ask to speak to the person handling your complaint.
Fusion Fibre Group: 22 Rufford Ct Hardwick Grange, Warrington WA1 4RF
www.ombudsman-services.org/sectors/communications
0330 440 1614
enquiry@ombudsman-services.org