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Switching broadband providers in the UK has long been a frustrating process, filled with confusing terms, long phone calls, and the risk of service disruption or double billing. That is why Ofcom introduced the One Touch Switch (OTS) system in September 2024, designed to make broadband and landline switching as easy as changing your energy supplier. Now, with just one request to your new provider, you can leave your old contract behind with no awkward cancellation calls required.

In our updated guide, we will walk you through exactly how One Touch Switch works, why it was introduced, what problems it solves, and how Fusion Fibre Group helps make the process even smoother. Whether you are moving to full fibre broadband for the first time or simply switching to a better plan, this is everything you need to know.

What is One Touch Switch?

One Touch Switch is a new system that has transformed how people switch broadband providers in the UK. Instead of contacting both your old and new internet service provider, you now only need to reach out to the new one, and they will handle the entire switch for you, including notifying your previous provider.

This streamlined process brings major benefits such as:

- Faster switching times

- No overlapping bills

- Better protection from service loss

- Simplified switching across different networks

In short, One Touch Switch makes changing broadband providers quicker, easier, and far less stressful.

Why Was One Touch Switch Introduced?

According to Ofcom, difficulties in the switching process could put people off moving broadband providers altogether. The previous system worked reasonably well within the Openreach network, but often failed when switching between different infrastructures, such as moving from Openreach to CityFibre, F&W Networks, or alternative full fibre networks.

The One Touch Switch (OTS) system was introduced to eliminate these barriers. Now, people no longer have to:

- Contact their old provider to cancel

- Navigate confusing end dates or risk being double billed

- Worry about delays or unexpected service interruptions

How Does One Touch Switch Work?

It is simple. Here is a step-by-step guide to what happens behind the scenes:

1. You choose your new broadband provider

Start by selecting a provider like Fusion Fibre Group, which is fully integrated with the One Touch Switch platform.

2. The new provider contacts the OTS platform

Your chosen provider submits the switching request to the One Touch Switch (OTS) platform with no need to speak to your old provider.

3. Your old provider is automatically notified

OTS ensures your old provider is informed and the handover process begins seamlessly.

4. You receive key switch details

You will receive clear communication from your new provider, including the switch date, any service changes, and your rights.

5. Your switch happens within 1–2 working days

The switch is completed without you having to make extra calls or worry about billing overlap or service loss.

Want to know if you are eligible for One Touch Switch? If you are on a consumer or small business broadband/phone plan in the UK, then you are.

Why Choose Fusion Fibre Group?

Fusion Fibre Group is fully integrated with the One Touch Switch platform, ensuring your move to faster, more reliable full fibre broadband is effortless.

Here is how we make your switch even smoother:

- OTS‑enabled switching across the UK

- Transparent communication at every stage

- UK-based support team ready to assist

- No surprise fees or hidden contract terms

- Choice of top networks (CityFibre, MS3 Networks, F&W Networks, and more)

Switching Broadband Providers: What You Need to Know

While One Touch Switch has simplified the switching process, there are still a few important steps to ensure a smooth and stress-free transition between broadband providers:

1. Check your current contract

Review your existing broadband agreement, as leaving early may trigger early termination charges, especially if you are still within your minimum contract term.

2. Match your personal details carefully

Make sure your name, address, and contact details are entered exactly as they appear on your current account, particularly if you live in a flat, apartment, or shared building. Mismatches can delay or block the switch.

3. Plan the timing of your switch

Consider aligning your switch with your usage cycle or payday to avoid overlapping bills or running out of data during the transition.

4. Ask about the cooling-off period

Most providers offer a 14-day cooling-off period, allowing you to cancel if you change your mind. It is always wise to confirm this with your new provider before committing.

FAQs About One Touch Switch

Do I need to cancel with my old provider?

No. Your new provider handles the switch completely.

Will I lose service during the switch?

In most cases, no. Service overlap is minimal, if any, and you are protected by automatic compensation rules.

Is One Touch Switch available everywhere?

Yes, across the UK for all residential and small business broadband and landline users.

What happens when I am moving home?

You can use One Touch Switch if you are moving home. Learn everything you need to know in our expert guide on broadband and moving home.

Ready to Switch Broadband Providers?

Fusion Fibre Group is committed to making broadband switching easy, fast, and stress-free. Thanks to One Touch Switch, moving to a better connection has never been simpler.

- Switch to Fusion Fibre Group today and check full fibre broadband availability in your area

- See our latest full fibre broadband deals

- Get in touch with our friendly, UK-based Customer Support Team