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legal information
We're as transparent as possible. View all of our policies and customer contracts here.
Customer Contract
Effective 19 June 2026
Refer a Friends (Terms & Conditions)
Effective 6 October 2025
Terms & Conditions
Effective 1 April 2025
Terms & Conditions (Partner Networks)
For customers before 31/3/2025
Terms & Conditions (Second Edition)
For customers before 31/03/2025
Terms & Conditions (First Edition)
For customers before 31/03/2025
Information on Speeds
Learn how broadband speeds are measured and what can affect them.
Business Code (OFCOM)
Learn how we provide clear speed information for business customers.
Residential Code (OFCOM)
Learn how we provide clear broadband speed information and support.
Your Rights to Cancel
Learn about your cancellation rights, cooling-off period and refunds.
Acceptable Use Policy
Read the rules for using our broadband services safely and responsibly.
Cookie Policy
Learn how we use cookies to improve your experience on our website.
Technical Definitions
A glossary of technical terms used across our products and services.
Privacy Policy
Learn how we collect, use and protect your personal information.
DCMS Gigabit Scheme
Information about the Government's Gigabit Broadband Voucher Scheme.
Anti-Slavery Policy
Read our commitment to preventing modern slavery and human trafficking.
Accessibility & Vulnerable Customers Policy
Learn how we make our services accessible and support vulnerable customers.
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