Switching broadband wasn't always the straightforward job it is today.

Finding a better deal was one thing. Leaving your old provider was another.

There'd be the phone call, the hold music and the familiar questions about why you wanted to leave.

Then came the last-minute sales pitch, complete with a deal that would've been handy a few months earlier.

Thankfully, those days are largely behind us.

With One Touch Switch, moving your broadband to a new provider is far more straightforward.

In most cases, all you need to do is sign up with the provider you're moving to. They'll take care of the rest, so you can skip the awkward phone calls and get on with your day.

Here's everything you need to know.

What is One Touch Switch?

One Touch Switch is a UK broadband switching process introduced by Ofcom to make changing providers easier.

Instead of contacting both your old and new broadband companies, you usually only need to place an order with your new provider.

They'll work with your existing provider to arrange the transfer and keep you updated along the way.

The whole idea is to take the hassle out of switching. Less paperwork, fewer phone calls and a much smoother move to a broadband provider that's a better fit for your home.

How does One Touch Switch work?

From your side, One Touch Switching leaves very little to do.

1. Choose your new broadband provider

Compare the speeds, prices and contract options available at your address.

2. Place your order

When you sign up, you'll be asked for a few details, including your address and your current broadband provider.

3. Your new provider takes it from there

They'll contact your existing provider, arrange the switch and let you know if there are any early exit charges or other important details about your current service.

4. Get connected

Your new router will usually arrive before your activation date. If an engineer visit is needed, it'll be arranged as part of the order.

For most people, that's all there is to it.

Do I need to cancel my old broadband?

Usually, no.

If your switch is covered by One Touch Switch, your new provider manages the transfer, and your old broadband service is closed as part of the process.

There are some exceptions, particularly if you have services that aren't included in the switch, such as certain TV packages or additional products. Your new provider will explain if anything needs your attention.

Will there be any downtime?

One Touch Switch was introduced to help you crack on with as little downtime as possible.

In many cases, your old service stays active until your new one is ready.

If something doesn't go to plan and you're left without service for longer than expected, Ofcom has rules around compensation in certain circumstances.

Can I switch if I'm still in contract?

Yep.

One Touch Switch doesn't stop you changing providers during your contract.

If you leave early, you may still need to pay early termination charges. Before your switch goes ahead, you'll be told about any fees so there aren't any nasty surprises.

Sometimes paying an exit fee can still work out cheaper over the course of a new contract, especially if you're moving to a much better deal.

It's always worth doing the maths before deciding.

Why was One Touch Switch introduced?

Switching broadband wasn't always the smooth ride it is today.

Customers often had to:

• Contact both providers
• Coordinate cancellation and activation dates
• Worry about overlapping bills
• Risk losing service during the change

As more broadband providers and full fibre networks have launched across the UK, households have more choice than ever before.

One Touch Switch was introduced to make it easier to take advantage of that choice, without the hassle that switching used to bring.

Whether you're after faster speeds, better value or a service that suits your home a little better, changing provider is now much more straightforward.

What information do I need?

You'll normally be asked for:

• Your full address
• The account holder's name
• Your current broadband provider

Your new provider uses these details to match your existing service and arrange the transfer.

Is One Touch Switch available with every provider?

Most major UK broadband providers now support One Touch Switch, following its rollout in September 2024.

There can still be occasional exceptions depending on the services you're moving or if certain products sit outside the regulated switching process.

If that's the case, your new provider will explain anything you need to do before your switch completes.

Should you switch broadband?

If your contract has ended, it's always worth checking what's available.

Broadband technology moves quickly, and so do broadband deals.

You could find:

• Faster download speeds
• Better upload performance
• Lower monthly costs
• More reliable WiFi
• A package that's a better fit for how you use the internet today

With  One Touch Switch, moving provider is far less of a headache than it used to be.

Ready to make the switch?

If changing broadband has been sitting on your to-do list, now's the perfect time to tick it off.

With One Touch Switch taking much of the hassle out of changing providers, it's easier than ever to move to broadband that's a better fit for your home.

Pop your postcode into our broadband checker to see what's available at your address. If we're in your area, you can explore our latest broadband deals and find the package that's right for your home.

Check your postcode and explore our broadband deals today.

Frequently Asked Questions

Is One Touch Switch free?

Yes. There isn't a charge for using the switching process itself. You may still have to pay early termination fees if you leave your existing contract before it ends.

Is One Touch Switch mandatory?

Under Ofcom's rules, residential broadband providers are required to support One Touch Switch, making it much easier for customers to change provider.

Fusion Fibre Group is fully integrated with the One Touch Switch platform, ensuring your move to faster, more reliable full fibre broadband is effortless.

Can I keep my landline number?

In many cases, yes. If you're keeping a landline service, let your new provider know when you order so they can arrange the transfer where possible.

What if I change my mind?

Your cooling-off rights depend on how and where you bought your broadband service. Your new provider will explain your options before your switch takes place.

Does One Touch Switch cover business broadband?

The process mainly applies to residential broadband services. Business broadband arrangements can differ, so it's worth checking with your provider before placing an order.