If you need a little extra support, let us know. We’ll make sure we understand your needs and how we can best help.
We understand that everyone’s circumstances are different.
If you have a disability, long-term health condition or other circumstances that mean you may need additional support when using our services, you can tell us about it.
If possible, let us know about any accessibility requirements or additional support needs when you join Fusion Fibre.
Telling us at the point of sale gives us the opportunity to understand your requirements from the start and make sure we’re aware of any additional support you may need.
You only need to tell us about the support or adjustments you need from us.
This might include needing information in a more accessible format or another adjustment that makes it easier for you to communicate with us or manage your service.
For example, we can provide important information in alternative formats including:
If your circumstances change or you need additional support after you've joined us, contact our Customer Service team and let us know what you need.
We'll do our best to understand your requirements and provide the appropriate support available to you.
You can find more information about our approach to supporting customers in our Accessibility and Vulnerable Customers Policy.
