Report a Broadband Fault

If you're experiencing problems with your broadband, the first step is to check our Service Status page.

‍Check for Known Service Issues

Our Service Status page provides live updates on any known broadband outages, planned maintenance or network issues affecting our services.

View Service Status

If there's a known issue affecting your area, we'll post updates on the page, including any available information about the cause and estimated resolution time.

Can't See Your Issue?

If there are no known issues listed on the Service Status page and you're still experiencing problems, please contact our Customer Service Team.

Before you get in touch, it helps if you can tell us:

• Your account number or postcode.
• A brief description of the problem.
• When the issue started.
• Whether the issue affects one device or all devices.
• The troubleshooting steps you've already completed.

This information helps us investigate your issue as quickly as possible.

Contact Customer Service

If you've checked the Service Status page and completed our troubleshooting steps, our Customer Service Team will be happy to help.

Phone: 0333 305 7560 (Option 1)