Our Customer Support team is available throughout the week and on Saturday mornings.
Our opening hours are:
Whether you have a question about your bill, need help getting set up or something isn't quite working as it should, we'll be happy to help.
Give us a call on 0333 305 7560 and select Option 1.
The same number can be used if you need help with:
If we're closed, our Help Centre is still here when we aren't.
You'll find guides covering everything from getting your broadband set up and managing your account to troubleshooting common connection and Wi-Fi problems.
If you’re looking for a little more detail, head over to our Broadband Guides. You’ll find more in-depth advice on Wi-Fi, routers, broadband speeds, networking and troubleshooting, with plenty of practical tips to help you understand what’s going on behind the scenes.
If your broadband isn't working, you can also check our Service Status page to see whether there's a known issue affecting services in your area.
