New home? Exciting. Moving your broadband? We’ll help with that bit.
Your Fusion Fibre service doesn’t automatically move with you.
We’ll need to check your new address first and, if we can provide full fibre there, arrange a new order for your new home.
Even if you have Fusion Fibre where you live now, availability can be different at your new property.
Pop your new address into our Full Fibre Checker to see if we’re available there.
No, leave your router where it is.
You don’t need to pack your existing Fusion Fibre router along with the rest of the moving boxes. It should stay at your current property.
If Fusion Fibre is available at your new address, we’ll arrange your new order and what you need for the new property.
Not quite.
We’ll assess your new address in the same way we would for a new customer.
If full fibre is available, we’ll set up a new order for the property rather than simply transferring your existing service across.
Once you know where you’re heading, check your new address and get in touch with our Customer Service team.
We’ll talk you through what happens next and help you get everything sorted.
You handle the boxes. We’ll handle the broadband.
