If there’s anything we should know that could help us support you better, you can tell us when you contact our team.
Whether you get in touch by phone, email or live chat, we can make a discreet note on your account so our team understands your circumstances and how we can best support you.
You only need to share what you're comfortable telling us and what you feel is relevant to the support you need.
Having this information available means you shouldn't have to explain your circumstances from the beginning every time you speak to us.
When you contact us in the future, our team can take the information you've shared into account and better understand whether you might need some additional support.
It's about making conversations with us a little easier and helping us provide support that's appropriate for you.
Everyone's circumstances are different, so the support you need may be different too.
Where appropriate, our team can consider reasonable adjustments to make communicating with us or managing your account easier.
The best thing to do is tell us what would help when you get in touch.
We can then talk through your circumstances and see what support may be available.
We understand that circumstances can change over time, and the support that's helpful today might not be what you need in the future.
If anything changes, just let us know.
We can make sure the information we hold reflects your current circumstances and the support you need from us.
Ultimately, we want you to be able to get the right support without having to start from the beginning every time you contact us.
If there's something we could do to make communicating with us or managing your Fusion Fibre service easier, please let us know.
