Our Accessibility and Vulnerable Customers Policy explains our approach to supporting customers who may need additional help when using our services.
Our policy explains the additional support we can provide to customers whose circumstances may make it more difficult to access, use or manage their broadband service.
It also sets out how we identify and support customers with additional needs, the reasonable adjustments we can make and how we handle information you choose to share with us.
You can find the Accessibility and Vulnerable Customers Policy on our Policies page, alongside our other customer policies and terms.
The policy provides more detail about the support available and our approach to making our services as accessible as possible.
View our Accessibility and Vulnerable Customers Policy.
You don't need to work out whether you meet a particular definition before getting in touch with us.
If there's something we can do to make communicating with us or managing your account easier, let us know.
Our Customer Service team can talk through your circumstances and the support that may be available.
If appropriate, we can also make a discreet note on your account so our team understands how best to support you when you contact us in the future.
