We’ve kept the key details simple, so you know what to expect before making a claim.
Switch Credit is available to new residential customers joining Fusion Fibre on a 24-month broadband contract in an eligible Switch Credit area.
And don't worry, you don't need to use One Touch Switch to take advantage of Switch Credit.
Once we've accepted your Fusion Fibre contract, you'll have 30 days to make your Switch Credit claim.
You'll need to complete our Switch Credit form and send us a copy of your current broadband contract showing your:
Once you've sent everything over, we'll review your claim and get back to you within 7 working days.
If your claim is approved, we'll add the credit directly to your Fusion Fibre account within 28 days of approval and before your next bill is generated.
There's nothing extra you need to do once your claim has been approved.
Switch Credit can't be combined with another Fusion Fibre promotion, discount, referral or sales offer.
If you're not sure which offer is best for you, speak to our team and we'll be happy to help.
If you decide to leave Fusion Fibre while you still have Switch Credit on your account, any unused credit will be lost and can't be refunded or paid out as cash.
It's also worth making sure the information you provide when applying is complete and accurate.
Claims can be declined if the information doesn't meet the requirements, and credit may be removed if false or misleading information has been provided.
We've covered the main points here, but you can read the full legal terms whenever you need them.
