Switching to Fusion Fibre is simple. Once you've chosen your broadband package, we'll guide you through the process and keep you updated every step of the way.
Check Broadband Availability
Before placing your order, use our Broadband Availability Checker to see if full fibre broadband is available at your address.
Choose Your Broadband Package
Whether you're browsing the web, working from home, streaming your favourite shows or connecting multiple devices, we have a full fibre broadband package to suit your needs.
Switching is Easy with One Touch Switch
If you're switching from another broadband provider, the One Touch Switch process makes changing provider easier than ever.
In most cases, you won't need to contact your current provider to cancel your broadband service. Once you've placed your order, we'll guide you through the switching process and keep you informed every step of the way.
If there's anything you need to do before your switch takes place, we'll let you know in advance.
Your Installation
If your property requires a full fibre installation, we'll arrange a convenient appointment with one of our engineers.
During your appointment, your engineer will:
- Install your full fibre connection (if required).
- Connect and test your broadband equipment.
- Make sure your broadband service is working before leaving.
Most installations are completed within two weeks of placing your order, although timescales can vary depending on your location and the work required.
To help you prepare, read our article on Preparing Your Home for Installation.
Need Help Switching?
If you have any questions about switching to Fusion Fibre or your order, our team will be happy to help.
Phone: 0333 305 7560 (Option 1)
Opening Hours
Monday to Friday: 8:00am – 6:00pm
Saturday: 9:00am – 1:00pm