You may be able to move your router, but it still needs to be connected to your ONT (Optical Network Terminal) – the small box where your full fibre connection enters your home.
Your router connects to the ONT using an Ethernet/WAN cable, so how far you can move it will depend on where your ONT is located and whether you can run a suitable cable between the two.
Simply unplugging your router and plugging it into a different power socket won't be enough. It still needs that connection back to the ONT to get you online.
Your ONT is different. It's part of your full fibre installation and is connected directly to the fibre coming into your property.
Don't unplug, disconnect or attempt to move the ONT yourself.
If its location is causing a problem, get in touch with our Customer Service team before making any changes.
It can! Your router's location plays a big part in how well Wi-Fi travels around your home.
A more central, open position can help your Wi-Fi reach more rooms and reduce areas where the signal struggles.
If possible, try to keep your router:
If your ONT means your router needs to stay where it is, don't worry.
Moving the router isn't the only way to improve Wi-Fi around your home.
Depending on what you're experiencing, other options such as mesh Wi-Fi or additional access points can help get a stronger connection to parts of your home that your router struggles to reach.
