No image Big Thumb
Reading time: 7 minutes
We have all been there, you are about to stream a film, join a video call, or get some work done, and suddenly… no internet connection. Slow or unreliable broadband can be frustrating, but most Wi-Fi and router issues can be solved with a few simple checks. In this guide, we will show you how to troubleshoot common broadband problems and explain when it might be time to switch to fast full fibre broadband.
Why Does My Wi-Fi Keep Dropping?
- Router glitches: Your device may need an occasional reset.
- Weak Wi-Fi signal: Walls, floors, and interference from other electronics reduce your signal strength.
- Outdated equipment: Old routers or traditional copper connections can’t keep up with today’s speeds.
- Broadband congestion: Multiple devices streaming, gaming, or video calling at once can slow your connection.
- Service limitations: In many areas, copper broadband simply can’t deliver fast, reliable speeds like full fibre broadband.
While Wi-Fi is convenient, it is not always reliable. Speeds can fluctuate due to interference, distance from your router, or obstacles like walls and furniture. For the most consistent performance, connect directly to your router with an Ethernet cable. Want to know more? Here’s a guide on what blocks your Wi-Fi signal.
How to Troubleshoot Wi-Fi and Router Issues
Follow these practical steps to restore your connection and improve broadband performance at home.
1. Restart Your Router
It sounds simple, but the old-age tactic of a restart often fixes temporary glitches. Turn your router off, wait 30 seconds, and switch it back on.
2. Check Your Connections
Ensure your router is plugged in properly and cables are secure. Loose wires or damaged cables are common causes of broadband slowdowns.
3. Run a Speed Test
Use an online tool to compare your actual speeds with the speeds promised in your broadband plan. Find out how to test your internet speed and the importance of download vs upload speeds.
4. Move Your Router
Place your router in a central, open space away from thick walls, microwaves, and TVs that can interfere with Wi-Fi signals. Learn more about where best to place your Wi-Fi router.
5. Reduce Device Overload
Too many devices connected at once? Disconnect unused phones, tablets, or smart gadgets to free up bandwidth. You can also try these tips to improve your broadband speed.
6. Update Router Firmware
Check your router settings for updates. Firmware updates improve stability and fix bugs. While you’re there, make sure to secure your Wi-Fi network to prevent unwanted users from slowing down your connection.
7. Use Wired Where Possible
If you’re gaming or working from home, plug directly into the router with an Ethernet cable for a faster, more stable connection.
When It’s Not Your Wi-Fi: Is It Time for Full Fibre Broadband?
Sometimes, the problem isn’t your router, it is your connection. If you are stuck with old copper-based broadband, your speeds will always be limited.
According to Ofcom, full fibre broadband (FTTP) is significantly faster and more reliable than copper or part-fibre connections, with gigabit-capable speeds now available to almost 7 in 10 UK homes.
In short, with full fibre broadband, you can expect:
- Speeds much faster than old copper connections
- Reliable connectivity for multiple devices
- No more buffering, freezing, or dropped connections
It is also important to note that the UK is preparing for a major infrastructure shift. The traditional landline network, known as the Public Switched Telephone Network (PSTN), is being phased out, with a complete switch-off scheduled for January 31, 2027 according to gov.uk. All voice services will move to digital technologies such as VoIP.
Check our Full Fibre Postcode Checker in your area today to see if full fibre broadband is live at your address.
Broadband Troubleshooting FAQs
What is a fast broadband speed in the UK?
In the UK, full fibre broadband is the fastest broadband and delivers download speeds of at least 100 Mbps up to 900 Mbps. Looking for cheap fast broadband? Explore our full fibre broadband deals today.
How much broadband speed do I need?
The right package for your household can depend on many factors beyond just speed, so it is best to choose a plan that matches your household’s specific needs and usage habits.
Make the Switch to Full Fibre Broadband
If your Wi-Fi keeps dropping, these troubleshooting steps can help restore your connection, but if slow speeds and unreliable service are a constant issue, the real fix is upgrading to fast full fibre broadband. Check if full fibre broadband is available in your area today.
