No image Big Thumb Switching broadband providers in the UK used to feel complicated with the long contracts, notice periods, confusing terms, and the fear of losing internet access. The good news? Thanks to Ofcom’s One Touch Switch system, changing providers is easier than ever.
In this guide, we will walk you through everything you need to know to make a smooth switch without downtime or surprise costs.
Why Switch Broadband Providers?
There are plenty of reasons you might want to switch. Here are some of the most common ones:
- Your current deal is expiring and the price is going up.
- You are frustrated by slow speeds or patchy Wi-Fi.
- You are moving home and need a new provider. (See our full guide on broadband and moving house).
- You want to upgrade to full fibre broadband. (Learn more: What is Full Fibre Broadband?).
According to Ofcom’s latest report in September 2025, more than 1.6 million UK customers have switched their landline or broadband provider. To put it into perspective, that is more people than saw Beyonce on her Cowboy Carter tour (1.5 million) or got Oasis tickets (1.4 million).
How Much Broadband Speed Do You Really Need?
It is easy to assume that faster is always better, but the truth is every household is different. The broadband speed you need depends on factors like:
- How many people live in your home
- Whether you work from home or game online
- How often you stream films, music, or TV
- The number of devices connected at the same time
Not sure where to start? Try our Broadband Usage Calculator for a rough idea of what might work best for your household.
Remember, the right package for your household can depend on many factors beyond just speed, so it is best to choose a plan that matches your household’s specific needs and usage habits. You can choose whatever package suits you on our Full Fibre Postcode Checker.
How Do I Switch Broadband Providers?
You’re ready to switch. So, what’s next? If you’re wondering how to switch broadband providers in the UK, this step-by-step guide makes it quick, simple, and hassle-free.
Step 1: Check Your Current Contract
Before switching, log into your account or check your last bill to confirm:
- Minimum term (see if you are still under contract)
- Notice period (usually 14-30 days)
- Early termination fees (if applicable)
Tip: Some providers waive exit fees if you have ongoing speed issues. Run a broadband speed test regularly to keep a record. (See our guide: What is a Good Broadband Speed?).
Step 2: Compare Broadband Deals
When choosing the best broadband deal, compare:
- Monthly price
- Speed (See our guide on download vs upload speeds)
- Type of connection: ADSL, FTTC, or Full Fibre.
- Upfront costs (installation, activation).
- Extras: Wi-Fi guarantees, customer service ratings, and router quality.
Broadband deals aren’t just about speed. Reliability, latency, and value for money are just as important. Find out what really matters in our Broadband Speed Isn’t Everything guide.
Step 3: Use One Touch Switch
Introduced in 2024, One Touch Switch (OTS) means you do not have to deal with messy cancellations. Simply sign up with your new provider, and they will handle the switch for you, including cancellation with your old supplier.
No stress, no chasing, and no being left without internet. Read our complete guide to find out more: One Touch Switch UK.
Step 4: Prepare for the Switch
Most switches happen in a single day. To avoid downtime:
- Keep your old router connected until your new one arrives.
- Have your mobile data ready as a backup for work calls or streaming.
- If moving to full fibre, an engineer may need to visit. Check our guide on Full Fibre Installation in the UK.
With the PSTN switch-off coming in 2027, now is the perfect time to future-proof your home with full fibre broadband. Learn more about the PSTN switch-off.
Step 5: Test Your New Connection
Once live, run a quick speed test and check devices around the home. If you notice weak spots, consider:
- Adjusting your router position. (See: What Blocks Wi-Fi Signal?).
- Securing your network. (Guide: Secure Your Wi-Fi Network).
- Using boosters or mesh Wi-Fi for whole-home coverage.
Common Switching Mistakes to Avoid
Switching can be simple, but small mistakes can cost you time, money, and frustration. Here are the most common ones to avoid:
- Forgetting to check if you are still under contract.
- Overlooking hidden fees (e.g., router returns).
- Not reading reviews of customer service quality.
FAQs: Switching Broadband Providers in the UK
Do I need to contact my old provider when switching?
No, your new provider handles it under the One Touch Switch rules.
Will I lose internet while switching?
No, downtime is rare and usually only a few hours at most.
Can I switch if I’m still in contract?
Yes, but you may face early exit fees unless you are out of minimum term or have ongoing service issues.
Is full fibre broadband worth switching to?
Yes, full fibre is faster, more reliable, and future-proof. Check full fibre availability in your area.
Switching Without the Stress
Switching broadband doesn’t need to be a headache. With One Touch Switch, a bit of preparation, and knowing what to look for, you can upgrade to a faster, more reliable connection without hassle.
Ready to switch? Check full fibre availability in your area today.
